Policies & Privacy
We operate with responsible speed, clear expectations, and full respect for your data. This page summarizes our working rules.
Support hours: daily 1–11pm — Africa/Khartoum (GMT+2)
24h rule
When it starts
The ≤24h window starts after Ready24 confirms and receives your core inputs (CV/links/instructions/deadline).
Scope
Covers drafting/deliverables for the agreed service. Highly complex requests may require extra time agreed upfront.
Emergencies
In case of Sudan service disruptions, we may add +12h with prior notice.
Revisions & acceptance
Revisions
Two revisions within 7 days of delivery, focused on clarity/tone within the same scope.
No guarantee
We do not guarantee acceptance/funding/job offers; our focus is quality and fit.
Cancellations/refunds
If work has started, fees may apply proportional to progress. Partial refunds, if any, are proportional.
Privacy & data protection
Use
We use your data only to deliver the service. We never publish samples without your written consent and full redaction.
Retention
Files are retained for 30 days for support, then may be deleted under our security policies.
No marketing sharing
We do not share your information with third parties for marketing. Minimal sharing may occur only to deliver the service (e.g., delivery tools).
Assisted drafting (optional)
If we use light AI-assisted polishing for short text, we ask your consent first and only process non-sensitive snippets with summarized transformation.
Inputs & deliverables
What we need
- Updated CV and relevant links/samples.
- Opportunity link, instructions, and word limits.
- Deadline and any mandatory question sets.
What you get
- Clean Word + PDF files.
- Email/message text (when needed).
- Delivery channels: email + Google Drive for large files.
Language
Arabic or English, with proper RTL/LTR layout and ATS-friendly formatting.
Disclaimers
- Timelines may shift due to force-majeure events (outages/emergencies) with early notice.
- Prices are indicative and finalized after reviewing inputs and deadlines.
- All numbers/claims in your materials must be evidence-backed by you; we do not fabricate data.
All clear? Ready to start within the hour?
Send your CV, the link, and deadline — we’ll confirm and share a ≤24h plan.